Frequently Asked Questions

At Aussie-Peak, we’re here to make your shopping experience as smooth as possible. Below are some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us!

Orders & Shipping

1. How can I place an order?
Placing an order is easy! Simply browse our website, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. How long does order processing take?
We process all orders within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. What are your shipping options and costs?

  • AUS Standard Shipping (7-15 business days): £3.95
  • International Shipping: Calculated at checkout based on your location.

4. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package in real time.

5. My order hasn’t arrived—what should I do?
If your order is delayed, please check your tracking information first. If you still need help, contact us at office@aussie-peak.com, and we’ll assist you.

Returns & Refunds

6. What is your return policy?
We accept returns within 30 days of receipt. Items must be unused, in their original condition, and in the original packaging. Some items, such as customized products and edible goods, are non-returnable.

7. How do I initiate a return?
To start a return, email us at office@aussie-peak.com with your order details. Our team will provide instructions for the return process.

8. How long does it take to receive a refund?
Refunds are processed within 10 business days after receiving and inspecting the returned item.

Payments & Security

9. What payment methods do you accept?
We accept:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Google Pay & Apple Pay
  • Klarna (Buy Now, Pay Later)
  • Bank Transfers (for bulk orders)

10. Is my payment information secure?
Yes! Our website uses SSL encryption to protect your payment details. We do not store any credit card information.

Order Modifications & Cancellations

11. Can I modify or cancel my order?
If you need to make changes or cancel your order, email us at office@aussie-peak.com by 11:59 PM (EST) on the day of purchase. Once an order has been shipped, cancellations are no longer possible.

Other Questions

12. Do you offer gift cards?
Currently, we do not offer gift cards, but stay tuned for future updates!

13. How can I contact Aussie-Peak for further assistance?
We’re always happy to help! Reach out to us at:

📧 Email: office@aussie-peak.com
📞 Phone: 

If you have any additional questions, feel free to get in touch—we’re here for you! 😊